MASTER LEGAL TERMS OF SERVICE
DFW CLEANING SOLUTIONS LLC & SUBSIDIARIES
Effective Date: 11/26/2025

These Master Legal Terms of Service (“Agreement”) govern ALL services provided by DFW Cleaning Solutions LLC or any of its subsidiaries/affiliated brands (“Company”). By requesting, booking, approving, paying for, or receiving any service, the Client (“Client” or “Customer”) agrees to ALL terms in this document.
This Agreement applies to all residential, commercial, industrial, and government clients and governs ALL services offered by the Company across ALL service categories and industries.

1. Scope of Coverage
This Agreement includes the following combined into ONE unified legal document:

• Terms & Conditions

• Master Service Contract

• Liability Waiver

• Website Disclaimer

• Client Responsibilities

• Service Limitations & Disclaimers

• Employee Protection Policy

• Subcontractor Liability Limitations

• Service Outcome Disclaimers

• Industry-Specific Notices

• Digital & Electronic Acceptance Clause

• Chargeback Protection Clause

• Photo & Video Documentation Clause

• Force Majeure

• Arbitration & Governing Law
   

This Agreement applies to all nine service categories, including but not limited to:
janitorial cleaning, facility cleaning, floor care, carpet cleaning, rug cleaning, upholstery cleaning, tile & grout cleaning, disinfection, pressure washing, deep cleaning, specialty cleaning, industrial cleaning, and ALL sub-services.

2. Definitions
Company: DFW Cleaning Solutions LLC or any of its subsidiaries/affiliated brands
Client: Any individual, business, building owner, manager, or organization receiving services
Services: All cleaning, facility care, and specialty services offered by the Company
Technicians: Employees, contractors, agents, or subcontractors performing work
Premises: Any property where services are performed

3. Digital Acceptance & E-Signature Clause
Client agrees that the following ALL constitute full, binding legal acceptance:

• Booking a service

• Approving a quote or estimate

• Paying any invoice or deposit

• Accepting a scheduled appointment

• Allowing technicians onto the property

• Signing electronically or physically

• Approving service via text, email, or message

A physical signature is NOT required to enforce these terms.

4. Payment Terms
Residential: Payment due immediately after service.
Commercial: Net 15 or Net 30 unless otherwise contracted.
Government: Per awarded contract terms.
Late payments may result in:

• Interest

• Late fees

• Service suspension

• Collections

• Termination of service
   

5. Chargeback Protection Clause
Client agrees NOT to initiate a chargeback for completed services.
If a chargeback is filed:

• The Company will submit this Agreement as evidence

• Photos, videos, timestamps, and job notes will be provided

• Administrative and legal fees may be added

• Recovery costs may be pursued

Chargebacks are treated as fraudulent disputes for completed work.

6. Cancellation & Access Requirements
Residential cancellations require 24 hours' notice.
Commercial/industrial/government cancellations require 48–72 hours' notice.
A lock-out or no-access event may incur a fee up to 50% of the scheduled service cost.

7. CLIENT RESPONSIBILITIES (Applies to ALL Clients & ALL Services)
These responsibilities apply universally to residential, commercial, industrial, and government clients receiving any type of service from the Company.
Client agrees to:

1. Provide safe, legal, unrestricted access to all service areas.

2. Provide keys, codes, escorts, or security access when required.

3. Remove fragile items, valuables, sensitive equipment, and clutter before service.

4. Provide utilities including electricity, water, proper lighting, HVAC, and elevator access.

5. Disclose hazards, structural issues, chemicals, sensitivities, or controlled areas.

6. Secure pets, children, tenants, employees, or guests during service.

7. Follow all pre-service and post-service instructions (drying times, ventilation, slip prevention, re-entry guidelines).

8. Ensure a safe environment compliant with OSHA standards.

9. Provide accurate, truthful information regarding service areas, materials, and conditions.

Failure to comply voids all warranties, service guarantees, and liability protections.

8. UNIVERSAL SERVICE LIMITATIONS & DISCLAIMERS
(Applies to ALL Clients & ALL Services)
These limitations apply to ALL service categories including janitorial, facility care, carpet, rug, upholstery, tile, grout, floor maintenance, high-dusting, pressure washing, deep cleaning, disinfection, industrial cleaning, and specialty services.

8.1 No Guarantee of Cleaning Results
The Company does NOT guarantee:

• Complete stain removal

• Permanent odor removal

• Elimination of discoloration

• Removal of rust, calcium, hard water, or chemical stains

• Complete grout restoration

• Correction of deep wear patterns

• Removal of embedded contaminants

• Results on aged, delicate, or heavily worn materials
   

8.2 Pre-Existing Conditions
Company is NOT responsible for:

• Worn, aged, deteriorated, or fragile materials

• Loose carpet, loose tiles, failing grout

• Hidden damage revealed during cleaning

• Water damage, leaks, moisture issues, mold, mildew

• Sun fading, discoloration, color loss

• Damage from previous cleaners or improper products
   

8.3 Non-Movable Item Policy
Technicians do NOT move:

• Heavy furniture

• Electronics or appliances

• Industrial machinery

• Medical equipment

• Fragile or high-value items

• Wall-mounted items

• Glass or artwork
   

8.4 No Liability for Building Systems
Company is NOT liable for issues related to:

• Plumbing

• Drainage

• HVAC

• Electrical systems

• Water flow issues
   

8.5 No Liability for Business Interruption
Company is NOT liable for:

• Lost business

• Lost revenue

• Tenant complaints

• Operational delays

• Production downtime

• Missed deadlines
   

8.6 Environmental or Chemical Reactions
Client understands that certain materials may react unpredictably to cleaners, chemicals, heat, water, or pressure.

9. Liability Limitation
Company’s maximum liability is limited to the total amount paid for the specific service.
The Company is NOT liable for:

• Indirect damages

• Consequential damages

• Special or punitive damages

• Business interruption losses

• Emotional distress

• Claims arising from unsafe property conditions
   

10. Subcontractor Liability
If subcontractors are used, the Company is NOT responsible for:

• Damages beyond the service fee

• Misrepresentations by subcontractors

• Equipment or material failures beyond the Company’s control
   

11. Photo & Video Documentation Clause
The Company may document service areas before, during, and after service for:

• Quality assurance

• Proof of service

• Insurance

• Technician training

• Dispute resolution

Images will NOT be publicly posted without Client permission.

12. Industry-Specific Risk Notices
Client acknowledges that certain environments require additional precautions, including:

• Medical facilities

• Warehouses & industrial plants

• Manufacturing environments

• Schools & campuses

• Government buildings

• Hospitality & retail

• Transportation facilities

• High-security properties

Compliance requirements may require adjustments or multiple service visits.

13. Employee Protection Policy
Client must provide a safe, respectful workspace.
Technicians may stop work immediately if they encounter:

• Unsafe or hazardous conditions

• Harassment

• Threats or intimidation

• Illegal activity

• Violence or unsafe individuals

• Non-compliance with safety standards

Harassment or unsafe behavior results in immediate service termination with full payment due.
Client may NOT hire, solicit, or recruit any Company employee or contractor for 12 months after any service.

14. Indemnification
Client agrees to indemnify and hold the Company harmless from claims arising from:

• Client negligence

• Unsafe property conditions

• Misuse of cleaned surfaces

• Failure to follow instructions

• Inaccurate or withheld information

• Injuries caused by unsafe environments
   

15. Force Majeure
The Company is not liable for delays or failures caused by:

• Weather

• Natural disasters

• Utility outages

• Supply shortages

• Labor shortages

• Emergencies

• Government restrictions

• Acts outside Company control
   

16. Dispute Resolution

1. Mediation (Tarrant County, Texas)

2. Binding Arbitration

3. Litigation only if arbitration is prohibited by law

The prevailing party may recover attorney fees.

17. Governing Law
This Agreement is governed by the laws of the State of Texas.

18. Acceptance of Terms
Client accepts ALL terms in this Agreement by:

• Booking service

• Approving a quote

• Paying any amount

• Allowing work to be performed

• Signing electronically or physically

These terms apply to all service categories, all service locations, and all subsidiaries/affiliated brands.